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Branding vs Marketing: Why Your Business Feels Invisible

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Oftentimes, businesses come to me saying that they feel invisible or stagnant. They may have worked hard on creating strong branding, yet it’s not paying off because nobody is noticing them.

This is where marketing comes in – making your brand recognisable and noticeable to the people that matter most.

Today, I’ll go through branding and marketing, the difference between the two and how they are used together.

What is branding?

Branding is how your business is perceived. This could be luxury, friendly, approachable, budget – it’s all specific to your business.

A strong brand has the following:

  • Clear purpose & positioning: a mission statement, targeted at a specific audience with a differentiated value
  • Consistent messaging: unified colours, tone and narrative across social media, print media and beyond
  • Emotional resonance: connects with people’s identity, aspiration or status
  • Distinct visual identity: recognisable logo, colours and typography
  • Trust signals: testimonials, social proof, case studies – examples of their good work
  • Consistency: effective strategies to evolve, grow, and stay relevant

 

A brand that wonderfully demonstrates the power of branding is Apple. Whilst innovative (Android users, you are too, it’s ok), on a surface level, Apple don’t offer anything too unique. There are plenty of brands that offer similar or even superior products and hardware at a more affordable price point, yet Apple has spent two decades growing and dominating the tech space.

Here’s what they do right:

  • Identity first: when somebody buys an Apple product, they’re signalling status, creativity and minimalism
  • Ecosystem: all software, hardware and services are tightly integrated, making switching costly and impractical. Once you buy one Apple product, you’re locked in
  • Relentless consistency: from their store, to their adverts, to their products, Apple constantly emphasises its clean, minimalist branding.

 

There are many other factors that go into Apple’s strong branding, but it’s a great case study to show its importance.

What is marketing?

Marketing is the act of communicating your value as a business to your audience, usually on a large scale. This can be done through methods such as:

  • Print media marketing
  • Social media marketing
  • Email marketing
  • Networking and events

 

Unlike branding, there is no one-size-fits-all ‘strong’ marketing strategy that applies to all businesses. This is why businesses often hire marketers (wink wink, nudge nudge) to create a specific strategy for their brand, product/service, and audience. However, there are still some main points that each marketing strategy should try to tick off:

  1. A clear, measurable goal: otherwise, you’ll be shooting in the dark. You can measure by tracking KPIs (Key Performance Indicators) and specific metrics such as CTR (Click Through Rate) and engagement
  2. Deep understanding of your market and target audience: knowing what you’re entering into will reduce costs and time wasted
  3. Consistent messaging: similar to branding, ensuring your message is consistent makes you more recognisable.

There is a popular rule in marketing called the ‘Rule of 7’. It states that a potential customer needs to see or hear a brand’s message about seven times before they will consider taking action. Seems crazy, right? But it makes sense – accumulating information about a brand over time builds trust. Someone might scroll straight past your advert the first time, but by the 7th, they have multiple cases where they have come across you, and you may finally pique their interest.

Marketing accelerates this process. If done correctly, it promotes your brand through the right channels so the right people are made aware of you and what you do. Over time, this builds up and results in a purchase, enquiry or whatever your specific goal is.

How are marketing and branding used together?

Hopefully, it’s now clear how marketing and branding go hand in hand. By having a strong brand, you set yourself up well for strong marketing campaigns. But why combine the two?

Having a brand with no marketing is like having a voice, but nowhere to speak. On the other hand, marketing without branding is speaking very, very loudly into a bottomless void.

Use marketing to amplify your branding, but always start with branding. Ensure your business is trustworthy, unique and interesting, then use marketing to garner engagement. Branding grabs attention, marketing converts it.

Here are some relevant branding & marketing tips, depending on your brand goal

  • Luxury: elevated pricing, high-end packaging, minimalism, selective distribution channels
  • Affordable: emphasise pricing, bundle offers, efficiency-focused messaging
  • Friendly: conversational tone, human-led content (imagery), friendly customer service
  • Reliable: highlight social proof, provide guarantees, emphasise consistent messaging
  • Innovative: modern, bold branding and language, emphasise product development

I know, I know. This is all easy to say, but hard in practice. This is why working with a marketer is so important: so you can be assured you’re heading in the right direction.

If you’d like a full analysis of your current branding and marketing, get in touch.

 

Client

Northshore Dental

Overview

Northshore Dental is a modern private dental clinic offering general and cosmetic dental services. Here, I created a Home Page design focusing on calls to action and building trust.

Scope of Work

  • Logo creation
  • UX/UI redesign
  • Typography & colour system
  • Full copywriting
  • Graphic design

Solutions

The brief emphasised reassuring nervous clients and creating the impression of a comforting, relaxing dental studio. The main goal was to build trust and funnel that into increased bookings. To do this, I used neutral colours and minimalist visual elements and typography to avoid feeling overly clinical or daunting.

Final Outcome

The homepage provides reassurance to patients and focuses on the appointment booking CTA. The calming design helps address Northshore’s challenge of earning client trust.

instagram and facebook growth statistics

Results

60,000+ Views | 9,000 Reach | 50% Increased Clicks

Overview

The Personalised Flower Box is a local florist. Pauline discussed wanting to grow her audience as she moved towards a new niche. Her focus was on showcasing her personality, which we achieved through static and video content I produced.

Scope of Work

  • Branding & identity
  • Social strategy
  • Consistent posting
  • Photo editing & graphic design
  • Audience engagement

Process

Pauline provided me with static content, which I edited and adapted to align with her relevant strategy. These were posted twice a week across Facebook and Instagram.

Simultaneously, I produced and edited long-form video content for Pauline, which was posted on YouTube and gained traction with the second video, with clients noting it was useful and entertaining.

Results

Pauline saw significant growth across her social media platforms. Increased engagement and reach on Instagram and Facebook led to more traffic to her website, and Pauline noted a noticeable increase in sales and enquiries.

Tutorials posted on YouTube helped attendees of her workshops understand wreath making, making classes smoother, more efficient, and more engaging.

Results

152,000 Followers | 1,000,000+ Engagement

Overview

During lockdown, I created a themed Instagram account. It was a growing, competitive niche, so I had to learn how to adapt to the community and its expectations. What began as a hobby turned into a thriving community and business that lasted just under half a decade.

Scope of Work

  • Branding & identity creation
  • E-commerce store
  • Social strategy & posting
  • Audience engagement
  • Branded advertisements 

Results

In just 12 months, I grew this account to over 100,000 followers, reaching 150,000 only a few months later. At its peak, my daily posts were receiving up to 75,000, and the page was attracting more than 1 million monthly visitors.

I am incredibly proud of the community I created. I hosted giveaways, developed a merch line, partnered with brands for paid advertisements and received hundreds of messages from people sharing what the page meant to them. 

In January 2024, I took the step to stop posting. Rather than selling the account, despite receiving several strong offers, I decided to leave the page as a digital time capsule that people, including myself, can return to forever. 

This project is one of my favourite examples of what good strategy, consistency, and creativity can achieve. It’s also the basis of the work I do for clients: helping them to build brands, content and communities that genuinely resonate and grow. 

Client

ClearLedge

Overview

ClearLedger is a speculative modern accounting platform for non-finance founders who don’t understand traditional accounting tools. Here, I was tasked with Home Page design, focusing on visual hierarchy, calls to action and building trust.

Scope of Work

  • Logo creation
  • UX/UI redesign
  • Typography & colour system
  • Full copywriting
  • Graphic design

Solutions

I prioritised ensuring the site didn’t feel daunting or too corporate by using minimalistic colouring and typography. White and light blue create a fresh, sleek feel.

I focused on CTAs to align with the main goal of increasing free-trial signups among first-time visitors. Furthermore, this goal made trustworthiness and credibility paramount, which I ensured through social proof and human support cues. 

Final Outcome

The homepage communicates trust and reliability, making the daunting topic of finances more accessible for non-finance founders.

Client

The Personalised Flower Box

Overview

Pauline Brunsdon, at The Personalised Flower Box, expressed a desire to rebrand her business ahead of opening an E-Commerce store and YouTube channel. The existing visuals of her website were inconsistent and unclear, making for a difficult user journey and experience and failing to communicate value quickly. 

Scope of Work

  • Logo creation
  • UX/UI redesign
  • Typography & colour system
  • E-commerce setup & launch
  • Rewrites of key messaging

Solutions

To solve these issues, I began by designing a sleek yet on-theme logo, as well as a smaller version for the favicon and social media profile pictures. I composed set typography and colour schemes to use across platforms, creating a more cohesive and recognisable brand identity.

Refining the User Experience and Interface (UX/UI) improved professionalism and built trust from a visitors first impression. Furthermore, a cleaner structure made browsing faster, easier and more enjoyable.

Final Outcome

Pauline was delighted with her new website and branding. Post-launch, she saw an increase in engagement across her website and social media platforms. This has led to an ongoing collaboration for social media and website management.